We're here to help.

Have a question about your order, a product, or anything else? Send us a message and we'll get back to you within 24 hours.

Email: support@novustore.com
Hours: Monday–Friday, 9:00–18:00 CET

For order tracking, please visit our Track Your Order page and enter your order number.

Returns & Refunds

We offer a 30-day return policy on all items. See our Returns Policy for full details.